Call Us: 609-646-8000

Service & Support

Service and Support

Spare Parts Ordering

Note: In cases where the part identification is difficult – email or fax a copy of the drawing with the item suitably marked together with the details below.

Spares can be contacted at
jomarparts@jomarcorp.com.
Skype: jomarparts

Service can be contacted at
jomarservice@jomarcorp.com
Skype: jomarservice

Please send the following information when contacting Jomar:

  • Machine Serial Number and machine hours
  • Part number and description.

Special Offers

The full Jomar Manual including processing, maintenance and trouble shooting is now available on CD. For your copy please email your company name, address and machine serial number(s) to jomarservice@jomarcorp.com. (suitable for machines supplied after 1990)

Service Visits

Jomar offers the opportunity to have your equipment evaluated by a Jomar service technician. We’ll come to you plant and identify any sources of potential problems. For more details, click here.

Machine Breakdown

If you are having a problem with your Jomar Machine, it would help to have the following information available before you contact the Jomar Service department.

  • Machine Serial Number and machine hours
  • Any changes or items added to the machine by the customer
  • Complete description of the problem
  • Is it a machine safety related problem?
  • Did it occur at start up, in production or after machine maintenance?
  • Does the problem occur in manual, dry-cycling or auto cycle?
  • If infrequent, how often does it occur in 8 or 24 hours?
  • Have ready a list of the items you have checked to fix the problem. Have ready a list of machine alarms (SLC503/504) and a list of the lights for each card in the rack.

As many issues are related to machine servicing, we would also like to know the following:

  • When was the machine last serviced?
  • How often do you have the oil analyzed?
  • How often do you change the filter? Have you changed the oil recently?

Please have your machine drawings and bill of material available when you call Jomar.

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Address

115 East Parkway Drive,
Egg Harbor Township, NJ
08234 USA

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